I just recieved an email from a friend, who happens to be a supervisor at one such call center. He's having an etiquette issue with his team. His team presently has the etiquette challenge of a transitioning team member, which is quite common at Porltand call centers. From talking to friends elsewhere, I understand this may be somewhat of an industry thing.
At any rate, he needs a basic etiquette guide to give to his team members, regarding etiquette in a corporate/tech support type setting. It must be able to pass HR's desk. Thoughts?